Contact Us

Our regular office hours are Monday through Friday 8 am to 4:30 pm at all three of our Northeast Ohio locations.

Physical therapy and MRI hours vary by location, as follows:

Physical therapy in Westlake, Ohio:

• Monday – Thursday: 6:30 am to 7 pm
• Friday: 6:30 am to 5 pm
• Saturday: 9 am to 12 pm

Physical therapy in Avon, Ohio:

• Monday – Thursday: 8 am to 7 pm
• Friday: 8 am to 5 pm

MRI hours in Westlake, Ohio:

• Monday – Friday: 8 am to 7 pm

In the event of a life-threatening medical emergency, call emergency medical services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Orthopaedic Associates, and they will contact us.

If you have an urgent medical need and need to talk to our doctors after our regular hours, please call our office at (440) 892-1440 or (866) 362-7624. A doctor is on-call 24 hours a day. Your call will be returned promptly.

At Orthopaedic Associates, we accept Workers’ Compensation, Medicare, and most major insurance plans. Please contact your insurance company or you may call our office at (440) 892-1440 or (866) 362-7624 to find out if we accept your insurance plan.

If your insurance plan requires you to pay a co-payment, co-insurance, and/or a deductible, you will need to pay at the time of your visit. For your convenience we accept cash, checks, Visa, and MasterCard.

If you have a question related to your bill or insurance, please contact our billing specialists at (440) 892-1440 or (866) 362-7624.

For more details: Insurance Guidelines or FAQs.

Office visits: If your insurance is an HMO/managed care plan and you are required to obtain a referral from your primary care physician, the referral must be obtained before you can be seen for an office visit. Please coordinate this with your primary care physician in advance. Appointments will be rescheduled if required referrals are not received in the office by the time of your visit.

Physical therapy: You will need a referral from your physician or medical provider (primary care doctor, nurse practitioner, orthopedic surgeon, podiatrist, chiropractor, etc.) for insurance to pay for your physical therapy treatment.

Orthopaedic Associates will accept an initial referral by fax, by phone, or by email from your provider, and we will obtain the needed signed prescription within days of your referral, or you may bring the signed referral form with you to our office.